Client Partnership Manager

3 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

Overview:

As a Service Delivery Manager at Gratitude Philippines, you will play a vital role in delivering exceptional service to our key clients, while also driving business growth and revenue. We are looking for an experienced professional who can develop and implement strategies to improve service delivery and customer satisfaction.

In this role, you will be responsible for monitoring end-to-end performance of services, identifying areas for improvement, and communicating effectively with clients and stakeholders to resolve issues and deliver results.

Key Accountabilities:

  • Develop and implement strategies to improve service delivery and customer satisfaction
  • Collaborate with senior management to drive client account management and growth
  • Monitor end-to-end performance of services and identify areas for improvement
  • Communicate effectively with clients and stakeholders to resolve issues and deliver results
  • Build strong relationships with key client staff and internal stakeholders
  • Identify and mitigate risks to service delivery and customer satisfaction


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