Tech Support Associate

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Technical Support Specialist

MCI delivers tailored solutions to meet diverse client needs. We seek skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting for various clients across industries.

As a technical support specialist, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users with patience and professionalism.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Requirements

Applicants must have strong communication skills, prior call center experience, and work-from-home experience.

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits Package

MCI offers competitive compensation and benefits packages designed to grow with employees over time.

  • HMO coverage plus dependent
  • Dental coverage
  • Allowances for meals
  • Performance and loyalty bonuses
About Our Company

We help customers tackle CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

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