Tech Support Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSupport Full time $40,000 - $50,000
Customer Support Specialist

We are seeking a talented Customer Support Specialist to join our dynamic team. As a key member, you will play a vital role in delivering exceptional customer experiences through secure technical support and CX services.

This is an exciting opportunity for a motivated individual who is passionate about technology and customer satisfaction. If you have the skills and experience required to thrive in a fast-paced environment, we encourage you to apply.

About the Role:

  • Provide top-notch customer support via chats and emails
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS
  • Meet team Key Performance Indicators (KPIs)
  • Stay up-to-date with cutting-edge technology
  • Work securely with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our clients' products and services
  • Communicate effectively with developers and other departments of various IT companies

What We Need:

  • Native Dutch and English B2 communication skills
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in trading/investments/blockchain is essential
  • Experience providing support via live chats
  • Experience with Customer Relationship Management (CRM) systems
  • Analytical and research skills
  • A positive and responsible attitude
  • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Great Plus:

  • Experience in technical support

Benefits and Perks:

  • A flexible schedule
  • The opportunity to work fully remotely
  • An inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • A healthy work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the Candidate Privacy Notice.


About Us:

We provide secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Send your CV in English, pointing out your outstanding skills.

Visit our website: www.supportyourapp.com

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