Customer Service Specialist

5 days ago


Ayala Alabang, National Capital Region, Philippines NEKSJOB Full time

About the Role

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As a Customer Service Specialist at NEKSJOB, you will be responsible for delivering exceptional customer experiences across various touchpoints. Your primary focus will be on providing timely and accurate support to customers regarding their Australian Financial Accounts and Credit Cards.

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Key Responsibilities

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  • Obtain and process information required for the provision of services, including opening accounts, savings plans, and purchasing bonds.">
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts in a professional and courteous manner.">
  • Inform customers of available banking products and services to address their needs and preferences.">
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Requirements

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To succeed in this role, you should have:

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  • At least 6 months of experience in a Credit Card/Banking or services role (BPO or non-BPO).">
  • A minimum of 1 year Call Center Experience.">
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.">
  • A positive attitude and a commitment to delivering exceptional customer experiences.">
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What We Offer

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We offer a competitive salary package, including an estimated $55,000 - $65,000 per annum, depending on your level of experience and qualifications.

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About Us

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NEKSJOB is a leading provider of financial services, dedicated to delivering innovative solutions that meet the evolving needs of our customers. We are committed to fostering a diverse and inclusive work environment that values teamwork, collaboration, and continuous learning.

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Why Join Us?

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If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. As a member of our team, you will have the opportunity to grow and develop your skills, while contributing to the success of our organization.



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