Customer Experience Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱300,000

As a vital member of our team, you will play a crucial role in delivering exceptional customer experiences. We are seeking a highly skilled and motivated individual to join our dynamic and fast-paced environment.

Job Description

We are looking for a talented Customer Service Associate to handle post-sales inquiries, provide delivery updates, and collect valuable product and service feedback. This is an excellent opportunity for fresh graduates or entry-level candidates who are eager to learn and grow in a dynamic environment.

  • Liaise with customers to resolve any issues or concerns related to products or services.
  • Communicate effectively with customers and suppliers regarding warranty claims, order status, and inventory management.
  • Provide administrative support, including data entry and record-keeping using our internal systems (Freshdesk, W3APP, Shopify).
Key Responsibilities
  • Handle customer complaints and escalate issues as necessary.
  • Maintain accurate records of customer interactions and correspondence.
  • Work collaboratively with the warehouse team to ensure timely delivery of goods and address any inventory issues.

You will have the opportunity to work with a variety of stakeholders, including customers, suppliers, and internal teams. If you are a results-driven professional with excellent communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.

We believe in fostering a positive and inclusive work environment where our employees feel valued, respected, and empowered to succeed. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic and growing organization, apply now

About Us

We are a leading provider of high-quality office furniture and interior solutions. Our mission is to deliver exceptional customer experiences and build long-term relationships with our clients.

We value innovation, teamwork, and customer satisfaction. If you share these values and are committed to excellence, we encourage you to apply for this exciting opportunity.

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