Professional Advocate For Exceptional Customer Experiences

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱80,000 - ₱150,000
Job Overview

The Customer Experience Professional plays a vital role in delivering exceptional customer service, requiring excellent communication, problem-solving, and multi-tasking skills.

Key Responsibilities
  • Provide prompt and accurate responses to customer inquiries in line with client and company requirements.
  • Support the delivery of high-quality customer service by resolving issues promptly and professionally.
  • Assist customers with their parcel delivery and/or collection requests, ensuring timely resolution of issues.
  • Lodge investigations for missing parcels and related customer inquiries, maintaining a high level of professionalism throughout the process.
Key Activities And Accountabilities
  • Engage in ongoing training and development to enhance customer service skills and stay up-to-date on product knowledge.
  • Develop and maintain a thorough understanding of the organization's products, processes, and systems to provide accurate information to customers.
  • Participate actively in performance reviews to identify areas for improvement and implement changes as needed.
  • Collaborate effectively with team members to achieve common goals and share best practices.
  • Meet performance targets by delivering exceptional customer service, adhering to schedules, and maintaining quality standards.
Core Competencies
  • System Governance: Ensure adherence to policies, procedures, and compliance obligations.
  • Client Partnerships: Build and maintain effective working relationships with stakeholders to ensure seamless communication.
  • Key Skills And Abilities: Excellent communication, problem-solving, multi-tasking, attention to detail, patience, empathy, teamwork, time management, and cultural sensitivity.

By providing exceptional customer experiences, you will make a significant contribution to the organization's success and growth. This is an exciting opportunity to develop your skills, work collaboratively with a talented team, and make a real difference in the lives of our customers.

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