Customer Experience Manager

Customer Experience Manager RoleWe are seeking a skilled Customer Experience Manager to oversee daily service operations in our dining areas. The ideal candidate will be responsible for enhancing customer satisfaction and outlet profitability through effective engagement, sales achievement, process improvement, and inventory management.Main...

The Customer Experience Manager position is an individual contributor that supports the Lead for Customer Experience and Design of Manulife Philippines.He/she is accountable for managing the overall Customer Experience Projects in accordance with the Net Promoter System and Human-Centered Design (HCD) principles. Specifically, he/she is accountable for...

Customer Journey ManagerSavii is revolutionizing employee wellness by providing 360° salary-linked wellness services in emerging markets.You will lead a team that includes a Marketing Automation Lead and a Digital Marketing Specialist, working collaboratively to achieve revenue objectives by driving customer acquisition, retention, and engagement...

Our CRM Operations Expert will lead the translation of outlined responsibilities related to managing customer relationships, enhancing our customer experience by utilizing CRM software to improve business processes.

Job OverviewThis is a full-time remote position responsible for overseeing customer interactions, ensuring seamless support operations, and leveraging data to improve service quality and efficiency.The role is expected to evolve into a strategic leadership position—shaping the CX vision, proactively driving initiatives that enhance efficiency, grow...

About the RoleAs a Customer Service Director, you will oversee the Contact Center's core operations, driving efficiency and performance to meet company goals. Key responsibilities include ensuring service levels in multiple channels, developing quality metrics, and optimizing work schedules. Main Objectives:Meet or exceed customer satisfaction targets...

Driving business results through exceptional customer experience is crucial for our organization's success.About the RoleThis key position involves leading a team of customer service professionals in delivering high-quality experiences to our clients, ensuring their needs are met and exceeded.The ideal candidate will possess strong leadership skills, with a...

ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...

Job Title: Customer Experience RepresentativeCustomer Experience RepresentativeSupport customers via direct chat or phone, responding to all messages within the agreed Service Level Agreement (SLA).Review campaigns in a timely manner and follow all guidelines and protocols.Prioritize responses to tickets accordingly based on urgency, level of support needed,...

Customer Experience SpecialistAbout the RoleWe are seeking a highly skilled and dynamic Customer Experience Specialist to join our team. The successful candidate will play a key role in delivering exceptional customer experiences, resolving inquiries based on urgency and complexity, and facilitating the onboarding process for new customers.Provide timely and...