Customer Experience Champion

1 day ago

Makati City, National Capital Region, Philippines beBeeAmbassador Full time ₱45,000 - ₱50,000
Customer Experience Specialist Job Description

We're seeking a passionate and customer-centric professional to join our team as a Customer Experience Specialist. In this role, you will play a pivotal part in providing exceptional customer service across various channels.

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Key Responsibilities:

  • Deliver outstanding customer service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Act as the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  • Implement retention strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Embodiment of our brand values and mission, acting as a passionate ambassador and advocate.
  • Foster a positive brand perception by consistently delivering exceptional customer interactions.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  • Collaborate with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  • Provide valuable feedback based on customer interactions to improve processes and product offerings.

Requirements and Qualifications:

  • Experience in customer-facing roles is essential.
  • Superior written and oral communication skills are required.
  • Strong people skills, including being friendly, empathetic, and adaptable.
  • Quick learning abilities and strong problem-solving skills.
  • Proficiency in using CRM tools such as Richpanel or Zendesk is an asset.
  • Passion for creating amazing experiences for customers.
  • Ability to thrive in a fast-paced environment and take initiative.
  • Team player who works well with diverse personalities and contributes to a collaborative environment.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
  • A comprehensive training program to equip you with the skills and knowledge needed to excel in this role.
  • Ongoing opportunities for professional growth and advancement.

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