Technical Support Specialist for IT Issues

1 day ago

Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱45,000 - ₱60,000

We are seeking a Technical Support Specialist to handle IT issues from remote work-at-home analysts. This role involves interacting with global teams via phone, email, and instant messaging.

  • Clear documentation of all actions performed in near real-time is required for each call logged.
  • Maintain a high level of customer satisfaction with a CSAT score of 98/100 based on user feedback.
  • The Service Level Objective is to resolve tickets within a minimum of 90% across all severity levels, with a maximum re-open rate of 10%.
  • Closure information must include root cause analysis and relevance to other tickets.
  • An end-of-shift report is prepared for any ticket that needs continuous work.
  • Ticket issue trends are analyzed to identify recurring incidents and lead efforts to determine the root cause, mitigation, and deployment globally.
Key Skills & Qualifications:
  • Strong written and oral communication skills are essential.
  • Experience working in a Shared Service Environment is preferred.
  • Familiarity with Mac OS and Windows operating systems is necessary.
  • Efficiency in utilizing general office applications (MS Office) and communication tools (Email Clients, Corporate Instant Messaging).
Additional Responsibilities:
  • Maintenance of technical knowledge base and documentations.
  • Analysis of data to identify areas for improvement.
  • Collaboration with IT teams to implement solutions.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

  • Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeTechnical Full time ₱1,500

    Job Title:Technical Support SpecialistJob DescriptionThis role is designed for college students who are passionate about technology, troubleshooting, and customer service. As a technical support specialist, you will gain practical experience in providing technical assistance to clients.You will work closely with experienced support professionals, learning...

  • Remote Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCommunication Full time ₱6,000 - ₱7,200

    **Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and experience in providing technical support.The successful candidate will be responsible for managing and updating support tickets, troubleshooting technical issues, and documenting...

  • Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱2,500,000 - ₱4,500,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT Service Desk, you will be responsible for providing exceptional customer service and technical support to our consumers.This role involves working within an ITIL-aligned Service Desk team to create a positive consumer experience. You...

  • Linux Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time $21,000 - $84,000

    Linux Technical Support SpecialistThis is a globally remote role where you will work from home to provide technical support for employees.You will be responsible for handling customer inquiries, troubleshooting technical issues, and providing solutions. Your expertise in Linux and open-source technologies will be crucial in delivering exceptional customer...

  • Technical Systems Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeTroubleshooter Full time ₱800,000 - ₱1,500,000

    IT Support SpecialistWe are seeking a highly skilled and customer-focused IT Helpdesk Support Specialist to join our organization.The successful candidate will be responsible for delivering advanced technical support to end-users via multiple channels, including chat, email, phone, and remote tools. They will also troubleshoot and resolve complex hardware,...

  • Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000

    Key Role:A Support Engineer and QA Specialist ensures seamless customer experiences through proficient technical support and rigorous quality assurance.Essential Responsibilities:Resolve complex issues escalated from the customer service team, conducting thorough investigations, reviewing system logs, and testing app functionalities.Contribute to pre-release...

  • SaaS Technical Support Representative

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $80,000

    Customer Support SpecialistWe are seeking an experienced Customer Support Specialist to join our team. As a key member of our Global Customer Support department, you will play a pivotal role as an internal support escalation subject matter expert.Your primary responsibility will be to provide technical support services to our customers, resolving technical...

  • Senior Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time $1,000 - $1,400

    Job DescriptionWe are seeking a seasoned Technical Support Specialist to join our team. This individual will play a crucial role in ensuring customer satisfaction and resolving technical issues efficiently.This position is tailored for experienced professionals with great communication skills backed by solid technical knowledge. The ideal candidate has 5+...

  • Software Security Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱4,080,000 - ₱6,080,000

    Technical Support SpecialistWe are seeking a skilled technical support specialist to join our team. In this role, you will provide exceptional customer service and technical support for customers experiencing software security issues.Key Responsibilities:Solve complex technical problems using cutting-edge technologies in the dynamic software security...

  • Technical Support Professional

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $35,000 - $55,000

    Remote Technical Support SpecialistAre you passionate about delivering exceptional customer experiences?Do you have a knack for troubleshooting and resolving technical issues? We are seeking a skilled Remote Technical Support Specialist to join our team!As a key member of our global support team, you will be responsible for providing top-notch technical...