Technical Customer Support Expert

5 days ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we're seeking a skilled Technical Customer Support Expert to join our team. This role involves assisting customers with technical inquiries and troubleshooting, providing step-by-step guidance to resolve tech issues, and delivering excellent customer service.

Why this Role?
  • Gain valuable experience in the tech industry
  • Develop your communication skills working with customers from diverse backgrounds
  • Stay updated on the latest tech products and services

To be successful in this role, you'll need at least High School Graduate (Old Curriculum) or Senior High School Graduate, minimum 3 months of call center experience, and excellent communication skills. You must also be willing to work on a shifting schedule.

Key Responsibilities:
  • Assist customers with technical inquiries and troubleshooting
  • Provide step-by-step guidance to resolve tech issues
  • Deliver excellent customer service and ensure issue resolution
  • Log and track customer concerns for follow-up and escalation

We offer a supportive work environment, top-tier account experience, and opportunities for career growth.



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