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Technical Support Expert

1 week ago


Cebu City, Central Visayas, Philippines Talleco Full time
Key Responsibilities
  • Provide comprehensive support to clients through LiveChat or endorsed tickets, addressing complex issues within the Customer Support and Technical Support pipeline.
  • Collaborate with Product Teams within JIRA to facilitate information exchange and adhere to the Customer Incident Management Process and its Service Level Agreements (SLAs).
  • Assist in primary tasks of Level 1 representatives.
  • Achieve individual and team performance metrics established by the department.