Navigating Patient Care
1 day ago
We are seeking a skilled and experienced healthcare professional to play a crucial role in expanding our presence in the healthcare industry. This role involves guiding and supporting healthcare providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.
The ideal candidate will have a proven track record of care coordination and experience working with healthcare providers. They will be responsible for collecting, verifying, and updating patient information accurately while ensuring confidentiality. Additionally, they will schedule appointments efficiently, conduct initial screenings, manage patient records in EMR systems, and respond to patient inquiries via phone, email, and chat with empathy and clarity.
Key Responsibilities:- Care Coordination (80%)
- Serve as the first point of contact, ensuring a professional and welcoming patient experience.
- Collect, verify, and update patient information accurately while ensuring confidentiality.
- Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
- Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
- Respond to patient inquiries via phone, email, and chat with empathy and clarity.
- Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
- Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
- Provider Partnership (20%)
- Conduct provider outreach and present our value proposition to acquire provider partnerships.
- Handle high outbound call volume.
- Maintain accurate outreach records in CRM.
- Track and report KPIs (calls, emails, meetings, conversion rates).
- Share insights on prospect feedback and market trends to improve strategies.
- Proven experience in Care Coordination, especially in physical healthcare.
- 1+ years of outbound sales experience (healthcare preferred).
- Strong cold-calling & email outreach skills.
- Proficiency with CRM tools.
- Excellent verbal and written communication skills.
- Ability to thrive in a fast-paced, metrics-driven environment.
- Competitive salary.
- Fully remote work.
- Generous PTO.
- Direct mentorship from international industry experts.
- Ongoing access to resources for professional growth.
- Global networking opportunities.
- Flexible hours that support a healthy work-life balance.
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