Remote Care Operations Team Member
2 days ago
This is a full-time remote position with a schedule of Monday to Friday, 9AM–5PM US Eastern Time.
As a key member of our care coordination team, you will be responsible for managing patient records and medical documentation with precision and empathy. You will act as a liaison between families, healthcare providers, and hospitals, facilitating timely communication and document retrieval to support seamless care delivery. This role requires strong organizational skills, attention to detail, and a deep commitment to confidentiality, compliance, and compassionate service.
Key Responsibilities:- Manage patient documents and ensure accurate distribution of medical records.
- Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a seamless experience.
- Bachelor's degree in nursing, healthcare administration, medical records management, or related field (preferred).
- Minimum 2+ year experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
- Strong organizational skills and attention to detail.
- Ability to multitask and solve problems creatively.
- Commitment to going above and beyond for families.
- Comfortable with dynamic responsibilities and cross-functional support.
- Proficient in CRM platforms such as Salesforce, with hands-on experience navigating Google Drive and other cloud-based tools for document management and communication.
- Families First We treat the parents and children we serve with respect and dignity, building strong, lasting relationships. We ask ourselves,
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