Patient Care Coordinator

2 days ago


General Santos, Soccsksargen, Philippines beBeePatientCare Full time ₱150,000 - ₱250,000
Job Description

The role of Patient Care Coordinator is a vital part of our team, involving handling patient calls, scheduling appointments and coordinating with medical professionals to provide exceptional customer service.

The ideal candidate will have excellent communication skills, be able to multitask, and work effectively in a fast-paced environment. They should also be comfortable using technology to facilitate workflow and have experience with electronic medical records or CRM tools.

  • Main Responsibilities:
  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Medical Professional Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and medical professionals.
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.

The successful candidate will possess strong problem-solving skills, attention to detail, and the ability to work as part of a remote team. They should also be willing to continuously learn about our services, coverage areas, and any new tools or protocols.

Requirements
  • Experience & Background: 1+ years of experience in a customer service, patient intake, or call center role.
  • Excellent Communication Skills: Fluent English proficiency, with a clear speaking voice and strong written communication.
  • Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
  • Organizational Skills: Exceptional multitasking and organizational abilities.
  • Tech Savvy: Comfortable using technology to facilitate workflow.
  • Problem-Solving: Critical thinking and quick decision-making skills to effectively match doctors with patients and resolve any scheduling or logistical conflicts.
  • Attention to Detail: Meticulous in recording patient information, scheduling details, and follow-up notes correctly.
  • Team Collaboration: Ability to work as part of a remote team, communicating with colleagues and medical professionals across time zones.
  • Adaptability: Comfortable working in a fast-paced, 24/7 operational environment.


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