
Patient Care Coordinator
4 days ago
We are seeking a highly organized and detail-focused professional to provide support to our member experience team.
This role involves coordinating with clinicians, data scientists, and other team members to ensure seamless patient care.
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
The ideal candidate will have a high school diploma or equivalent, a minimum of 2 years of administrative experience, preferably in a healthcare setting.
Requirements- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
As a member of our team, you will have the opportunity to work independently in a remote setting and adapt to changing priorities.
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