Lead Health Guide

13 hours ago

General Santos, Soccsksargen, Philippines beBeeCare Full time $100,000 - $120,000
Job Title: Patient Care Navigator

We are seeking a detail-oriented Patient Care Navigator to guide patients through complex healthcare journeys with empathy and professionalism.

This role is ideal for an individual who possesses excellent written and verbal communication skills, a strong understanding of the healthcare system, and patient care processes. If you have experience in customer service, healthcare support, or care navigation roles, we encourage you to apply.

The successful candidate will possess a compassionate, patient-centered approach with emotional resilience in fast-paced situations.

This position offers a range of benefits, including generous paid time off, health coverage, direct mentorship, learning and development opportunities, global networking, and flexible hours that support a healthy work-life balance.

Key Responsibilities:
  • Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  • Answer patient inquiries clearly and empathetically, ensuring they feel supported throughout their treatment journey.
  • Coordinate with healthcare providers and specialists to deliver seamless patient experiences.
Requirements:
  • Excellent Communication Skills: Strong written and verbal communication skills in English (neutral accent preferred)
  • Experience: 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Healthcare Knowledge: Strong understanding of the healthcare system and patient care processes
  • Technical Skills: Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Attention to Detail: Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Career Qualities: Compassionate, patient-centered approach with emotional resilience in fast-paced situations
Benefits:
  • Generous PTO: Ample paid time off to rest and recharge
  • Health Coverage: HMO coverage after 3 months
  • Mentorship: Grow through guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Work and connect with professionals around the world
  • Work-Life Balance: Flexible hours that support a healthy work-life balance

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