Patient Care Advocate

1 day ago


General Santos, Soccsksargen, Philippines beBeePatientService Full time ₱430,000 - ₱730,000
Job Overview

Delivering exceptional patient care and support is the cornerstone of this Patient Service Representative role. The ideal candidate will provide outstanding customer service to patients via phone, schedule appointments efficiently, verify insurance coverage accurately, and maintain precise patient records within our EHR system.

Responsibilities
  • Initiate conversations with callers in a courteous manner, promptly addressing patient needs
  • Schedule primary care appointments, including annual exams, chronic care follow-ups, acute visits, and preventive screenings
  • Verify patient insurance coverage and eligibility, including co-pays, deductibles, and network status
  • Maintain and update patient records accurately in our EHR system
  • Assist with patient portal setup and troubleshooting
  • Collaborate with clinical staff to ensure seamless patient flow and timely care delivery
Requirements
  • At least 2 years of experience in a medical office setting, preferably in family medicine or internal medicine
  • Proficiency in our EHR system, including scheduling, documentation, and patient communication features
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment


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