IT Knowledge Manager

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeKnowledge Full time $81,900 - $126,360

We are seeking a seasoned IT professional to lead our knowledge management function. As a strategic leader, you will be responsible for the overall vision and governance of our IT knowledge management ecosystem.

This role requires a unique blend of technical expertise, leadership skills, and communication abilities. You will need to have a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.

The ideal candidate will possess exceptional technical acumen, linguistic proficiency, and process management skills. They will be able to champion a culture of knowledge sharing, ensuring that collective experience is captured, validated, and readily accessible to drive efficiency, reduce support costs, and enhance service delivery.

Responsibilities
  • Define and implement the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.
Requirements
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
Benefits
  • Opportunity to work in a dynamic and innovative environment.
  • Chance to make a meaningful impact on the organization's knowledge management ecosystem.
  • Collaborative and supportive team environment.

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