Senior IT Knowledge Management Strategist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200
About the Role

As a senior professional in IT knowledge management, you will be responsible for driving innovation and excellence in our organization's digital ecosystem. This is an exciting opportunity to lead strategic initiatives, shape policies, and mentor teams towards achieving collective success.

This role requires a strong background in IT service management, with a focus on knowledge management leadership. Your expertise should include hands-on experience as a systems administrator, IT support specialist, or similar frontline IT operational roles, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges. You will work closely with cross-functional teams to develop and implement effective knowledge management strategies that enhance organizational efficiency and customer satisfaction.

Key Responsibilities:

  • To design, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles
  • To act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles
  • To develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management

Requirements

Experience:

  • A minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred

Certifications:

  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred

Skill & Competency Requirements:

  • Technical Acumen: In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts. Ability to understand and provide feedback on complex technical content
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style. Ability to simplify complex technical information for diverse audiences
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices

Benefits

We Offer:

  • A dynamic and inclusive work environment that fosters growth and development
  • The opportunity to work with a talented team of professionals who share your passion for delivering exceptional results
  • A competitive compensation package that rewards your contributions and dedication

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