
Knowledge Content Specialist
7 days ago
We are seeking a skilled Content Developer to join our team and contribute to creating high-quality content for our customers and support team.
In this role, you will be responsible for developing clear, concise, and accurate written content that meets our high standards. Your strong writing skills and experience in customer support or a similar field will enable you to assist in the creation of informative articles, guides, and other documentation.
The ideal candidate will have excellent communication skills, be able to work independently, and possess a keen eye for detail. They should also be patient, flexible, and eager to learn and improve their writing skills.
Responsibilities:
- Update existing documentation based on process changes
- Document escalation procedures learned from the team
- Help translate complex processes into simple steps
- Follow documentation standards and formats provided
- Review and improve existing articles
Requirements:
- Meet or exceed quality standards
- No current disciplinary warnings
- Maintain a good attendance record
- Work from any location
- Flexible 8-hour schedule between 6 AM - 5 PM Central Time
- Strong writing skills to explain difficult concepts in simple terms
- Experience writing different types of technical documents
- Comfortable asking engineers questions
- Knowledge of documentation software such as Confluence, Zendesk Guide, or similar
- Good research skills
- Ability to manage multiple projects and meet deadlines
- Good organization and problem-solving skills
- Work well with others
- Communicate clearly
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