IT Knowledge Strategist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeKnowledge Full time ₱4,000,000 - ₱6,000,000
Job Title

The IT Knowledge Strategist plays a pivotal leadership role in overseeing the organization's IT knowledge management ecosystem. This individual will leverage ITIL v4 and KCS v6 methodologies to drive continuous improvement, ensuring that the knowledge base is up-to-date, accessible, and effectively utilized.

  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Required Skills and Qualifications
  • Experience: Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.

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