Administrative Support Specialist

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱800,000
Job Opportunity: Customer Service Administrator

We are seeking a dedicated and highly skilled individual to provide exceptional support to our team as a Customer Service Administrator.

About the Role

This full-time position is crucial in ensuring the smooth coordination of services for our clients. As the first point of contact, you will deliver excellent customer service while managing various administrative tasks. You will support daily operations, ensure timely communication, and escalate case management or clinical concerns to the relevant team member when needed.

Key Responsibilities
  • Act as the primary point of contact for phone calls, emails, and in-person enquiries.
  • Provide day-to-day administrative support to the team.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to the relevant team member.
  • Support reporting and compliance with regulatory standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
Requirements
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients.
  • Excellent written and verbal English communication skills.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of aged care/disability sector regulations, funding (e.g., NDIS, Home Care Packages), and terminology is highly regarded.
  • Ability to work both independently and as part of a team.
What We Offer
  • A competitive salary and opportunities for professional development.
  • A collaborative work environment and remote work flexibility.
  • The opportunity to work on a variety of projects and contribute to the growth and success of the organisation.
  • A comprehensive benefits package including HMO coverage.
Hiring Process

The hiring process typically takes around 4 weeks and includes multiple interviews and assessments. We will communicate progress regularly and let you know if we need to adjust the timeline.

We are committed to creating a diverse, respectful, and inclusive workplace. We do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.

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