Administrative Support Coordinator

4 weeks ago

Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time
About Australian Outsource Desk Inc.

We are a dynamic and innovative company dedicated to delivering exceptional client experiences and seamless project coordination. Our team is passionate about continuous improvement, and we're seeking a highly skilled Administrative Support Coordinator to join our ranks.

Salary

$65,000 - $75,000 per annum based on experience.

Job Description

As an Administrative Support Coordinator, you will play a key role in ensuring the smooth operation of our business. Your primary responsibilities will include:

Inbound Call Handling

You will receive and direct incoming calls, ensuring each inquiry is addressed promptly and professionally.

Key Responsibilities:

  • Maintain accurate records of all client interactions.
  • Collaborate with team members to ensure seamless communication and coordination.
Client Follow-Up

You will maintain communication with clients by following up on quotes, sharing project updates, and gathering feedback to ensure high satisfaction.

Key Responsibilities:

  • Develop and implement effective client follow-up strategies.
  • Monitor and report on client satisfaction levels.
Scheduling & Coordination

You will help manage schedules for glass cleaning and window repair projects, liaising with the team to ensure smooth coordination and time management.

Key Responsibilities:

  • Collaborate with team members to schedule appointments and meetings.
  • Ensure timely completion of projects and tasks.
Administrative Support

You will provide administrative support to the owner, organizing emails, meetings, and reports to ensure all communications and documents are accurate and timely.

Key Responsibilities:

  • Manage the owner's calendar and coordinate appointments.
  • Prepare and edit documents, reports, and presentations.
Project Tracking

You will keep project logs up-to-date and track job completion to address any issues quickly and efficiently.

Key Responsibilities:

  • Monitor project progress and identify potential issues.
  • Develop and implement corrective actions to resolve issues.
Continuous Improvement

You will contribute ideas for process improvements, helping our business grow with efficient communication and organization practices.

Key Responsibilities:

  • Identify areas for improvement and develop solutions.
  • Implement changes and monitor their effectiveness.
What You'll Bring

We're looking for a highly skilled and experienced Administrative Support Coordinator who can bring the following qualities to our team:

Exceptional Communication Skills: You're professional, friendly, and adaptable in both written and verbal communication.

Organization & Attention to Detail: You thrive on keeping things orderly and have a knack for ensuring nothing slips through the cracks.

Problem Solving & Initiative: You anticipate needs and love finding solutions that support the team and enhance efficiency.

Tech-Savvy: Proficiency with CRM systems, XERO Accounting Software, Microsoft Office, and scheduling tools.

Team-Oriented Mindset: You enjoy building relationships with team members and clients, working collaboratively to achieve shared goals.

Why You'll Love Working Here

We offer a supportive and positive work environment, with opportunities for career growth and development. As a valued member of our team, you'll enjoy:

Career Growth: Opportunities for personal and professional development within our team.

Supportive & Positive Culture: We value collaboration, professional growth, and a balanced work-life environment.

Inclusive Workplace: We welcome applicants from diverse backgrounds, believing in equal opportunities for everyone to succeed.

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