Remote Customer Experience Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCareer Full time ₱60,000 - ₱100,000

This role is perfect for those who enjoy assisting customers and providing top-notch service. As a Remote Customer Service Agent, you will play a crucial part in ensuring customer satisfaction.

">Job Description

We are looking for a highly motivated individual to join our team as a Remote Customer Service Agent. In this role, you will be responsible for handling customer inquiries and resolving issues in a professional and efficient manner.

You will work closely with our clients to understand their needs and provide tailored solutions to meet those needs. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences.

Main Responsibilities:

  • Handle customer inquiries via phone, email, or chat
  • Resolve customer issues in a timely and professional manner
  • Work closely with clients to understand their needs and provide tailored solutions
  • Meet or exceed performance metrics and targets
  • Participate in training and development programs to improve skills and knowledge
Required Skills and Qualifications

To be successful in this role, you will need to have the following skills and qualifications:

  • Customer Service Experience: You must have previous experience working in a customer-facing role, preferably in a call center environment.
  • Communication Skills: Excellent verbal and written communication skills are essential for this role.
  • Problem-Solving Skills: You must be able to think critically and resolve complex issues in a timely manner.
  • Technical Skills: Proficiency in computer software applications such as CRM systems, Microsoft Office, and Google Suite is required.
  • Language Skills: Strong English language skills are necessary for this role, both written and spoken.
Benefits

We offer a range of benefits to support your career and well-being:

  • HMO Coverage: Comprehensive health insurance plan
  • Dental Coverage: Dental insurance plan
  • Rice Allowance: Monthly allowance for rice
  • Clothing Allowance: Annual clothing allowance
  • Meal Allowance: Daily meal allowance
  • Loyalty Bonus: Annual loyalty bonus
  • Performance Bonus: Quarterly performance bonus
About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we are looking for talented individuals to join our team.

Why Choose Us?

  • Competitive Salary: Competitive salary package
  • Ongoing Training: Ongoing training and development opportunities
  • Career Growth: Opportunities for career growth and advancement
  • Collaborative Environment: Collaborative and supportive work environment

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