
Remote Customer Experience Specialist
2 weeks ago
We are seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers via chat, email, or phone.
Responsibilities:- Respond to customer inquiries in a professional and friendly manner
- Handle product information, order tracking, returns, and account concerns
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
- Excellent written and spoken English communication skills
- At least 1 year of experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations at once
- Empathetic, patient, and reliable when addressing customer concerns
- Competitive pay with annual performance-based increases
- Paid time off so you can rest and recharge
- Comprehensive health insurance
- Holiday bonuses in appreciation of your hard work
- Fully remote setup — work from anywhere you're comfortable
- Your own computer or laptop (i5 processor or equivalent preferred)
- A stable internet connection (at least 15 Mbps upload/download speed)
When applying, use the application code provided on the job posting page.
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