Remote Customer Experience Specialist

2 weeks ago


Imus, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱1,000,000
Customer Support Representative

We are seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers via chat, email, or phone.

Responsibilities:
  • Respond to customer inquiries in a professional and friendly manner
  • Handle product information, order tracking, returns, and account concerns
  • Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
Requirements:
  • Excellent written and spoken English communication skills
  • At least 1 year of experience with both Shopify and Gorgias
  • Ability to work independently and handle multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
Benefits:
  • Competitive pay with annual performance-based increases
  • Paid time off so you can rest and recharge
  • Comprehensive health insurance
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup — work from anywhere you're comfortable
What You'll Need To Work From Home:
  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A stable internet connection (at least 15 Mbps upload/download speed)

When applying, use the application code provided on the job posting page.



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