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Technical Support Specialist

4 weeks ago

Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time
Job Title: Support Analyst I

Job Summary:

We are seeking a highly skilled and experienced Support Analyst I to join our team at Brain Bubble LLC. As a Support Analyst I, you will be responsible for providing exceptional customer service, basic support, and troubleshooting to our clients.

Responsibilities:

  • Provide remote support to end-users via phone, email, and work orders.
  • Field incoming help requests from end-users and respond in a courteous manner.
  • Perform basic troubleshooting and resolve issues in a timely manner.
  • Follow all company policies and best practices, including accurate time tracking.
  • Perform post-resolution follow-ups to help requests.

Requirements:

  • Microsoft Office 365 Administration
  • Microsoft Active Directory Administration
  • Microsoft Windows 7 and Windows 10 troubleshooting
  • Apple iOS setup, navigation, configuration, and troubleshooting
  • Google Android setup, navigation, configuration, and troubleshooting

Soft Skills:

  • Able to articulate clearly in English in both written and verbal communication.
  • A technical, logical thought process
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritize and delegate
  • A keen eye for detail

Benefits:

  • 13th Month Pay
  • Competitive Salary (USD Based)
  • Permanent WFH
  • Professional Growth and Training
  • Supportive Work Environment