Telecommunications Systems Specialist

2 days ago


Angeles City, Central Luzon, Philippines Neksjob Full time
Telco Technical Specialist

At Neksjob, we're seeking a highly skilled and experienced Telco Technical Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support and guidance to our customers and internal teams.

Key Responsibilities:
  • Provide technical support and troubleshooting assistance for telecommunications services, including voice, data, and internet services.
  • Assist in the installation and configuration of telecommunication equipment, such as routers, switches, and modems, both onsite and remotely.
  • Collaborate with engineering teams to ensure proper network configurations and optimize service performance.
  • Conduct diagnostics and analyze issues related to network connectivity, service interruptions, and equipment malfunctions.
  • Respond to customer inquiries and service requests promptly and professionally, ensuring timely resolution of technical issues.
  • Create and maintain detailed documentation of service incidents, troubleshooting steps, and resolutions in the company's ticketing system.
  • Work with vendors and third-party service providers to escalate and resolve complex technical issues.
  • Provide training and support to customers on the use of telecommunication products and services.
  • Stay current with industry trends, emerging technologies, and best practices in telecommunications.
  • Participate in ongoing training and professional development to enhance technical knowledge and skills.
Qualifications:
  • Proven experience in telecommunications support, technical support, or a related field.
  • Strong understanding of telecommunications technologies, including VoIP, broadband, and networking principles.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication skills, both verbal and written, with a focus on customer service.
  • Availability to work flexible hours, including evenings and weekends as needed.
Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Opportunities for professional development and career advancement.
  • Employee discounts on telecommunications services and products.


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