Technical Support Specialist

3 weeks ago


Angeles City, Central Luzon, Philippines Brain Bubble LLC Full time

Job Description

Job Title: Support Analyst I
Company: Brain Bubble LLC

About the Job

We are seeking a highly skilled and experienced Support Analyst I to join our team. As a Support Analyst I, you will be responsible for providing exceptional customer service, basic support, and troubleshooting to our clients.

Responsibilities

Primary Responsibilities:

  • Filters Help Desk calls and provides exceptional customer service, basic support and troubleshooting.
  • Provides remote support to end-users via various communication channels.
  • Answers support tickets in a timely and professional manner.

Requirements

Requirements:

  • Excellent communication skills in English, both written and verbal.
  • Strong analytical and problem-solving skills with a technical, logical thought process.
  • Ability to prioritize and delegate tasks effectively.
  • Keen eye for detail and a commitment to accuracy.

Benefits

Benefits:

  • Competitive salary (USD based).
  • Permanent work-from-home arrangement with all necessary equipment provided.
  • Professional growth and training opportunities.
  • Supportive work environment with a dynamic team.

Desired Skills

Desired Skills:

  • Microsoft Office 365 Administration.
  • Microsoft Active Directory Administration.
  • Microsoft Windows 7 and Windows 10 troubleshooting.
  • Apple iOS setup, navigation, configuration, and troubleshooting.
  • Google Android setup, navigation, configuration, and troubleshooting.

Schedule

Work Schedule: 40 hours per week, flexible schedule with occasional overtime.

Location

Work Location: Remote (work-from-home arrangement).

Apply Now

Don't miss out on this opportunity to join our dynamic team. Apply now and take the first step towards a rewarding career as a Support Analyst I.



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