Technical Support Specialist
3 weeks ago
Job Description
Job Title: Support Analyst I
Company: Brain Bubble LLC
About the Job
We are seeking a highly skilled and experienced Support Analyst I to join our team. As a Support Analyst I, you will be responsible for providing exceptional customer service, basic support, and troubleshooting to our clients.
Responsibilities
Primary Responsibilities:
- Filters Help Desk calls and provides exceptional customer service, basic support and troubleshooting.
- Provides remote support to end-users via various communication channels.
- Answers support tickets in a timely and professional manner.
Requirements
Requirements:
- Excellent communication skills in English, both written and verbal.
- Strong analytical and problem-solving skills with a technical, logical thought process.
- Ability to prioritize and delegate tasks effectively.
- Keen eye for detail and a commitment to accuracy.
Benefits
Benefits:
- Competitive salary (USD based).
- Permanent work-from-home arrangement with all necessary equipment provided.
- Professional growth and training opportunities.
- Supportive work environment with a dynamic team.
Desired Skills
Desired Skills:
- Microsoft Office 365 Administration.
- Microsoft Active Directory Administration.
- Microsoft Windows 7 and Windows 10 troubleshooting.
- Apple iOS setup, navigation, configuration, and troubleshooting.
- Google Android setup, navigation, configuration, and troubleshooting.
Schedule
Work Schedule: 40 hours per week, flexible schedule with occasional overtime.
Location
Work Location: Remote (work-from-home arrangement).
Apply Now
Don't miss out on this opportunity to join our dynamic team. Apply now and take the first step towards a rewarding career as a Support Analyst I.
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