Xiaomi Product Support and Market Specialist

18 hours ago


Davao City, Davao, Philippines Visage Executive Search Full time
Job Description:

We are seeking a highly skilled and motivated Xiaomi Product Support and Market Specialist to join our team at Visage Executive Search. In this role, you will be responsible for providing exceptional customer support and market analysis to drive business growth.

About the Role:
This is an exciting opportunity for a talented individual to work with us in a dynamic environment. As a key member of our team, you will contribute to the development and implementation of local marketing strategies, conduct market research, and provide technical support to customers.

Key Responsibilities:
- Customer Support:
  • Respond promptly and effectively to customer inquiries, resolving issues efficiently.
  • Provide technical guidance and support on product usage and troubleshooting, ensuring seamless customer experiences.
  • Foster strong relationships with customers through effective communication and rapport-building skills.
- Market Analysis:
  • Conduct thorough market research to identify local trends, opportunities, and competitor activities.
  • Analyze multi-channel user data weekly, focusing on core user experience issues.
  • Collaborate with the product team to develop informed local marketing strategies and campaigns.
- Operational Oversight:
  • Ensure compliance with local regulations and standards, maintaining operational excellence.
  • Monitor product performance, identifying areas for improvement and implementing changes as needed.
- User Researcher:
  • Understand local public opinion and summarize user needs, providing valuable insights to the product team.
  • Conduct product walkthroughs, recording and tracking experience issues to inform product enhancements.
  • Manage the Xiaomi Fans community, tracking core issues and user return visits to enhance user engagement.
- Team Coordination:
  • Collaborate with cross-functional teams (e.g., product team, sales, marketing, engineering) to achieve operational goals.
  • Provide input on product development and enhancements based on local market feedback.

Qualifications:
- Bachelor's degree in Marketing, Business Management, Data Analysis, or a related field.
- Strong technical aptitude and understanding of software products or services.
- Excellent customer service skills and ability to build strong relationships.
- Strong communication and interpersonal skills.
- Proficient in Excel and SQL or Python, with familiarity with the latest smartphone trends and understanding of Xiaomi products; Xiaomi Fans preferred.
- Ability to work independently and as part of a team.
- Experience in a customer-facing role is preferred.
- Proficiency in relevant local languages.
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