Help Desk Support Specialist

17 hours ago


Davao City, Davao, Philippines TALENT OUTSOURCING CHANNEL SOLUTIONS Full time
Job Overview

We are seeking highly motivated and experienced Help Desk Support Specialists to join our team at Talent Outsourcing Channel Solutions. As a key member of our Call Center, you will be responsible for providing exceptional customer service to clients via phone and other communication channels.

About the Role

This is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences and resolving technical issues in a fast-paced environment. If you have excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply.

Responsibilities

The successful candidate will be expected to:
  • Provide high-quality customer support via phone, email, and chat.
  • Resolve technical issues and respond to customer inquiries in a professional and timely manner.
  • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and technical skills to effectively address customer concerns.

Requirements

To be considered for this role, you must have:
  • A senior high school diploma or equivalent.
  • Excellent English communication skills, both written and verbal.
  • Flexibility to work any schedule, including shifts and overtime as needed.
  • Proof of full vaccination against COVID-19.
  • Ability to start immediately.

Benefits

As a valued member of our team, you can expect:
  • A competitive basic salary up to 18,000.
  • A 10% night differential.
  • Additional benefits, which will be discussed during the job offer process.

Schedule and Work Setup

This role requires a flexible schedule, with opportunities to work various shifts. The work setup is primarily onsite.
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