Innovative Customer Experience Specialist

2 days ago

Marikina City, National Capital Region, Philippines beBeeProfessional Full time $79,100 - $146,900
Job Opportunity

Welcome to a chance to make a difference at our company.

We're a leading provider of innovative solutions, with a strong presence in the global market. Our cutting-edge technology is designed to meet the needs of our customers, and we're looking for talented individuals to help us achieve our goals.

This is an exciting opportunity to join our team as a Professional Services Contact Center Engineer. As a key member of our implementation team, you will play a critical role in driving the delivery of our RingCX and RingCentral Contact Center (RCCC) solutions.

Key Responsibilities:
  • Lead the implementation of Contact Center projects, ensuring timely and budget-friendly completion.
  • Manage multiple projects simultaneously, requiring minimal oversight and direction.
  • Evaluate solution specifications against customer requirements, recommending optimized designs and changes that benefit both the customer and our company.
  • Develop and deliver high-quality customer-facing documentation, including meeting presentations, business requirements documents, and sign-off agreements.
  • Execute tasks and produce deliverables as outlined in the Project Plan, under the guidance of the Project Manager.
  • Assist the Project Manager in status reporting and issue escalation.

Requirements:

  • Must be an independent self-starter with excellent time management skills, able to manage multiple implementation activities simultaneously.
  • Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations.
  • Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment.
  • Strong troubleshooting and problem-solving skills.
  • Experience in supporting global customers across multiple geographies.
  • Must be an expert in developing and maintaining positive and productive relationships with clients; impeccable communication skills and the ability to understand clients' needs are essential.
  • Working knowledge of JavaScript, C++, C Sharp or HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center best practices.

About Us:

We are an equal opportunity employer that values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We strive to provide reasonable accommodations for individuals with disabilities during our application and interview process.

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