Successful Client Relationships Specialist
1 day ago
Customer Success Professional
">- We are seeking a dedicated Customer Success professional to join our team and contribute to our continued growth with companies worldwide. As the Customer Success Specialist, your role will involve close collaboration with sales teams to acquire new clients, define project scopes, and allocate resources effectively.
- You will serve as the main contact for new clients, ensuring exceptional client experiences, enhancing relationships within the Enterprise sector, and handling client escalations when necessary.
Responsibilities:
- Engage with Enterprise leaders, business owners, hiring managers, and sales teams to align delivery approaches for identified opportunities.
- Collaborate with sales teams to acquire new clients.
- Coordinate with talent teams to identify and secure resources, ensuring the appropriate mix of expertise for each client project.
- Manage a team comprising marketers, creative professionals, sales representatives, and operations personnel.
- Oversee the execution and delivery of client projects as necessary.
- Develop and implement strategies for new business development.
- Ensure successful project delivery in adherence to company processes, methodologies, and quality benchmarks.
- Manage client expectations and facilitate their active involvement throughout the project lifecycle.
- Cultivate enduring, trusted advisor relationships with all clients.
- Partner with the Managed Delivery team to oversee project management, time estimation, and resource allocation, including the creation of project plans and resource assessments.
- Prepare revenue forecasts, resource estimates, timesheets, billing details, and regular reports for engagements.
- Maintain ongoing communication with team members.
Requirements:
- Bachelor's degree.
- Over a decade of experience in project management or account management in the marketing or technology consulting sectors.
- Demonstrates a keen ability to foster and nurture robust working relationships with clients.
- Experienced in collaborating with distributed teams, with proficiency in effectively operating as a remote member within a dynamic, dispersed team while meeting stringent deadlines.
- Comfortable thriving in a fast-paced, rapidly expanding environment, adept at handling diverse challenges, meeting deadlines, and interacting with a wide range of contacts.
- Excellent written and spoken English skills.
Benefits:
- Full-time employment with a competitive compensation package.
- Opportunity to join a growing team and contribute to its success.
- Chance to develop and grow professionally in a dynamic environment.
About Us:
We strive for quality and excellence in everything we do. We value ingenuity, hustle, grit, and the pursuit of constant professional growth. Our goal is to build a world-class team of professionals who can lead and innovate.
Schedule:
5 days a week, fully remote work arrangement available.
- Join a global team with members from diverse backgrounds.
- Contribute to an expanding team in the early stages of a rapidly growing organization.
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