Leadership and Service Delivery Expert

18 hours ago


Taguig, National Capital Region, Philippines Sun Life Financial Full time

We are seeking an experienced Leadership and Service Delivery Expert to join our team at Sun Life Financial. In this critical role, you will provide leadership and direction to a high-volume, fast-paced client service environment.

About the Role

The Front-Line Customer Service Director will be responsible for ensuring the consistent delivery of high-quality services by motivating, coaching, developing, and skilled Client Care Representatives (CCRs) to meet performance targets.

Main Accountabilities

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