Global Service Delivery Lead

7 days ago


Taguig, National Capital Region, Philippines In Global Talent Solutions Inc. Full time
Job Description

The Regional Service Operations Director will be responsible for overseeing the day-to-day delivery of services in the APAC region, ensuring compliance with Application- and Service Level Agreements. This individual will act as the primary point of contact for Lasernet service issues, ensuring prompt resolution and minimal disruption to our customer's business operations.

This role requires strong leadership skills, as the Regional Service Operations Director will oversee teams with multiple stakeholders, including partners, clients, client-partners, and Project Management consultants. Experience working on implementation workflows, requirements gathering, configuration, documentation, testing, training, hyper care (Go Live), etc., is essential.

The ideal candidate will have a customer-centric attitude, excellent communication skills, and a commitment to customer satisfaction. They must also demonstrate an awareness of cultural sensitivities and be able to communicate effectively on global teams.



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