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Quality Assurance Analyst Role

2 weeks ago

Manila, National Capital Region, Philippines RingCentral Full time

About the Role

We are seeking a skilled Quality Assurance Analyst to join our team at RingCentral. As a Customer Support Quality Assurance Analyst, you will play a crucial role in maintaining high standards for customer service.

The primary responsibility of this position is to assess and monitor the quality of interactions and transactions. This includes conducting coaching and certification, participating in process improvement, preparing and sending reports, and collaborating and communicating with new hires, agents, and the leadership team.