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Customer Service Quality Analyst

2 weeks ago

Manila, National Capital Region, Philippines ConnectOS Full time
Job Description
We are seeking a highly skilled Quality Control Expert for Retail to join our team. The successful candidate will be responsible for ensuring the highest quality of products and services delivered to our customers. Key responsibilities include:

Responsibilities
  • Evaluate support engagements against predetermined quality benchmarks.
  • Run regular reports, analyze metrics and share findings with relevant teams.
  • Report ongoing issues during weekly SME meetings and to the customer care manager.

Requirements
  • At least 2 years QA experience.
  • Must be proficient in Zendesk; minimum of at least 3 years exposure.
  • Previous experience in customer service environment.

Benefits
  • Complimentary sleeping quarters, coffee, office fitness and wellness facilities.
  • Regular company events, work-life balance, and career growth opportunities.