Quality Analyst
6 days ago
About the role
HCL Technologies Philippines Inc. is seeking an exceptional Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and customer satisfaction for our IT support services. This full-time position is based in Taguig City, Metro Manila, where you will be part of a fast-paced and collaborative environment.
Key Responsibilities
- Quality Monitoring: Regularly evaluate customer interactions to ensure adherence to service standards and identify areas for improvement.
- Feedback and Training: Provide constructive feedback and training to Service Desk staff to enhance their performance and customer handling skills.
- Process Improvement: Analyze service desk processes and recommend improvements to increase efficiency and service quality.
- Reporting: Generate detailed reports on service desk performance metrics and QA evaluations, highlighting trends and areas for improvement.
- Collaboration: Work closely with the Service Desk Manager and other stakeholders to implement QA initiatives and strategies.
- Documentation: Maintain comprehensive records of QA evaluations, feedback sessions, and training programs.
- Customer Satisfaction: Monitor customer satisfaction levels and develop strategies to address any issues or concerns.
Skills and Qualifications
- Experience: Previous experience in a service desk or technical support role, with a strong understanding of QA principles.
- Analytical Skills: Ability to analyze data and metrics to identify trends and make informed recommendations.
- Communication: Excellent verbal and written communication skills, with the ability to provide clear and constructive feedback.
- Attention to Detail: Strong attention to detail to ensure accuracy in evaluations and reports.
- Customer Focus: A strong commitment to delivering high-quality customer service and improving customer satisfaction.
- Problem-Solving: Ability to identify issues and recommend effective solutions to improve service desk performance.
About us
HCL Technologies Philippines Inc. is a leading global technology company providing innovative solutions and services to clients across various industries. With a strong focus on quality, innovation, and customer satisfaction, we are committed to empowering our clients and employees to achieve their full potential. Join our talented team and be a part of our exciting journey.
Apply now for this exciting Quality Analyst opportunity at HCL Technologies Philippines Inc.
#J-18808-Ljbffr-
Quality Assurance Analyst
1 week ago
Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full timeQuality Assurance Analyst is a critical role that requires a deep understanding of software development life cycles, testing methodologies, and tools. At Cloudstaff, we are seeking an experienced Quality Assurance Analyst to join our team and ensure the quality of our educational apps.The Quality Assurance Analyst will be responsible for developing and...
-
Data Quality Analyst
1 week ago
Manila, National Capital Region, Philippines Genpact Services LLC Full timeWe are seeking a qualified professional to join our team as a Process Developer (Quality)– Trust and Safety (Japanese). This role offers an excellent opportunity to work with a global leader in professional services and solutions.Job RequirementsIn this role, you will be responsible for conducting thorough audits on Quality Analysts' evaluations to ensure...
-
Quality Analyst
3 days ago
Manila, National Capital Region, Philippines CEF Solutions Inc. Full timeOn-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAbout us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing...
-
Quality Analyst
1 day ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeJoin Our Team as a Quality AnalystAre you passionate about helping others and making a positive impact on people's lives? We are seeking Quality Analysts to support a leading, multi-million-member healthcare organization serving individuals across the United States.As a Quality Analyst, you'll be responsible for monitoring and evaluating transactions for...
-
IT Quality Analyst
2 hours ago
Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full timeAbout the roleThis full-time IT Quality Analyst role at one of our clients, a global packaging manufacturing company, listed in the NYSE and part of the Forbes 500 is based in Makati City Metro Manila. You will be responsible for ensuring the quality and reliability of software applications and IT systems, playing a crucial role in the company's overall...
-
Quality Analyst
3 days ago
Manila, National Capital Region, Philippines Med-Metrix Full timeOn-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionJob PurposeThe Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement...
-
Quality Assurance Analyst Micro Analyst
2 hours ago
Manila, National Capital Region, Philippines New Flavor House, Inc. Full timeAbout the roleAs a Quality Assurance Analyst Micro Analyst at New Flavor House, Inc.', you will play a crucial role in ensuring the high quality and safety standards of our food production processes and end products. This full-time position is based in our Potrero Malabon City Metro Manila facility, where you will be responsible for conducting detailed...
-
Quality Assurance Analyst Role
5 days ago
Manila, National Capital Region, Philippines RingCentral Full timeAbout the RoleWe are seeking a skilled Quality Assurance Analyst to join our team at RingCentral. As a Customer Support Quality Assurance Analyst, you will play a crucial role in maintaining high standards for customer service.The primary responsibility of this position is to assess and monitor the quality of interactions and transactions. This includes...
-
Data Quality Analyst
2 hours ago
Manila, National Capital Region, Philippines Ascendion Full timeAdd expected salary to your profile for insights.Job Responsibilities:Create detailed test cases that match business requirements to ensure data quality.Ability to test in a timely manner that meets SLA.Perform data testing of outputs made by data analysts to ensure quality using SQL.How do your skills match this job?Your application will include the...
-
Product Quality Analyst
1 week ago
Manila, National Capital Region, Philippines ibex Full timeiBEX seeks a highly skilled Japanese Bilingual Quality Analyst to join our team in the Philippines.About the Role:Review and analyze products and services intended for Japanese markets.Develop and implement quality control measures to maintain high standards for Japanese language content.Collaborate with development teams to address quality issues and ensure...
-
Quality Assurance Analyst
6 days ago
Manila, National Capital Region, Philippines Bill Gosling Outsourcing - Philippines Full timeAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven...
-
Quality Assurance Analyst
6 days ago
Manila, National Capital Region, Philippines RingCentral Full timeQuality Assurance AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role.This is where you and your skills come in. We're currently...
-
Quality and Performance Analyst
6 days ago
Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeTeleTech Holdings, Inc. is a global leader in delivering exceptional customer experiences. As a Quality and Performance Analyst, you'll play a critical role in driving business results by evaluating customer interactions and developing strategies to improve customer satisfaction.About the RoleThis position requires a strong understanding of data analysis and...
-
Senior Quality Assurance Analyst
7 days ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timeKey ResponsibilitiesAs a Quality Analyst, your key responsibilities will include:Ensuring the quality of our creative ads by reviewing requirements, specifications, and technical design documents.Writing comprehensive test cases and executing tests according to industry standards.Creating reports detailing revisions and other necessary information.We are...
-
Quality Control Analyst
6 days ago
Manila, National Capital Region, Philippines ING Full timeKey Responsibilities As a Quality Control Analyst, you will:Conduct thorough visual inspections of sourcing documents.Use artifact specific checklists and techniques to verify the quality of the artifacts.Document and report any discrepancies or issues identified during testing.Support Quality Control team to setup exhaustive checklists for new...
-
Quality Control Analyst
6 days ago
Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full timeAbout the JobWe are looking for a Quality Control Analyst to join our team. In this role, you will be responsible for checking and ensuring the consistency of image and video assets, as well as reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback.You will also be responsible for writing...
-
IT Quality Control Analyst
1 week ago
Manila, National Capital Region, Philippines Michael Page International Recruitment Philippines Inc. Full timeAbout the roleA leading global recruitment firm is seeking an IT Quality Analyst to join their team. This full-time position is based in Makati City Metro Manila and involves ensuring the quality and reliability of software applications and IT systems.Key ResponsibilitiesDesigning and executing comprehensive test plans to identify and resolve software...
-
Quality Assurance and Control Analyst
4 days ago
Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full timeJob SummaryIQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. is seeking a Quality Assurance and Control Analyst to join our team. The successful candidate will be responsible for ensuring the quality of data by performing various tasks.ResponsibilitiesOversee and perform all processing tasks.Ensure the quality of data by performing level 0 Quality...
-
Test Analyst and Quality Professional
1 week ago
Manila, National Capital Region, Philippines Seven Seven Global Services, Inc. Full timeAt Seven Seven Global Services, Inc., we are looking for a talented Test Analyst and Quality Professional to join our team. The successful candidate will have a solid background in software quality assurance and testing methodologies, with a focus on defect prevention and quality improvement.Responsibilities:Analyze and report overall test status and...
-
Quality Analyst Customer Experience
6 days ago
Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeAbout the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...