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Telcom Quality Control Analyst

1 week ago

Manila, National Capital Region, Philippines Linda Hausermann & Associates Full time

About Us:
Linda Hausermann & Associates is a respected company that provides quality assurance services to various industries. Our mission is to help businesses deliver exceptional customer experiences by identifying areas for improvement and developing strategies to address them.

Job Description:
We are seeking a Quality Assurance Analyst to join our team. The successful candidate will be responsible for monitoring and evaluating the quality of customer interactions, identifying areas for improvement, and providing training and coaching to team members.

  • Monitors and evaluates the quality of customer interactions (calls, emails, chats)
  • Identifies areas for improvement and develops strategies to address them
  • Documents quality issues and performance metrics for management review and analysis
  • Provides training and coaching to team members to enhance their skills and knowledge

Requirements:
A minimum of 1-2 years of experience in Quality Assurance, preferably in BPO or the telcom industry.