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Quality and Performance Analyst

1 week ago

Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

TeleTech Holdings, Inc. is a global leader in delivering exceptional customer experiences. As a Quality and Performance Analyst, you'll play a critical role in driving business results by evaluating customer interactions and developing strategies to improve customer satisfaction.

About the Role

This position requires a strong understanding of data analysis and reporting. You'll work closely with the Quality Assurance Manager to develop and implement quality assurance processes that drive business outcomes.

  • Analyze customer interactions to identify trends and patterns
  • Develop and implement quality assurance processes to enhance customer satisfaction
  • Collaborate with cross-functional teams to ensure seamless execution of quality assurance initiatives

Key Skills and Qualifications

  • High school diploma or equivalent
  • 6 months or more of customer service and call center experience
  • Strong analytical and problem-solving skills

Benefits

  • A fast-paced work environment that fosters innovation and creativity
  • A comprehensive benefits package, including paid time off and wellness programs
  • Ongoing training and development opportunities