Client Relationship Executive

5 days ago


Manila, National Capital Region, Philippines Hogarth Worldwide Ltd Full time
About Our Culture

Hogarth Worldwide Ltd values diversity, equity, and inclusion. We strive to create a culture where everyone feels valued, respected, and empowered to contribute. We believe in fostering a workplace that is inclusive, diverse, and equitable for all employees.

The Role:

This exciting role involves working closely with our studio, liaising with various creative agencies, and ensuring all stakeholders are kept up-to-date on the progress of their work. As a Senior Account Manager or Account Manager, you will possess excellent communication and problem-solving skills, with the ability to make informed decisions based on sound knowledge.

Key Responsibilities:
  • Coordinate with Clients (primary for East Cluster including Philippines, Vietnam, and Cambodia; secondary to other Clusters with spare capacity), agencies, and internal teams.
  • Work on adaptation campaign works, including coordination between Client/agency and Business Affairs team for ASC censorship for the Philippines.
  • Strive for better client and stakeholder relations.
  • Work closely with Group Account Director on forecasting, budgeting, and performance analysis.
  • Handle all aspects of client campaigns from planning through to delivery.
  • Manage and monitor timelines and deadlines, set realistic client expectations, proactively chase and interrogate delays.
  • Escalate issues to the East Cluster Team (Group Account Director and Senior Account Manager).
  • Demonstrate a clear understanding of brand.
  • Distribute contact reports and agendas.
Requirements:
  • At least 4+ years in an advertising/production environment, including ASC clearance, will be considered for Senior Account Manager; with fewer years of experience, will be considered as Account Manager.
  • Exposure in print projects (OOH, KVs, ATL), Digital (social media & web), and Production (shoots, commercials, videos).
  • Sound technical understanding of client requirements.
  • Prioritization, time management, and attention to detail.
  • Focusing on continuous improvement, delivering excellent quality, and high levels of customer service.
  • Resilience and ability to work under pressure.
  • Excellent negotiation and problem-solving skills.
  • Strong interpersonal skills.


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