Customer Support Operations Manager

About the RoleWe are seeking a highly skilled leader to oversee our customer support operations.The ideal candidate will have a strong technical background and experience in managing teams, as well as excellent communication skills.Lead and inspire a team to deliver outstanding customer experiencesManage escalations, monitor performance, and foster a culture...

Hybrid - Baguio 3-5 Yrs Exp Diploma Full-time Job Description This is a remote position. "More than just a job, we offer an opportunity to grow. Come and be part of our growing team" Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida...

Job DescriptionWe are seeking a skilled Zendesk Admin to oversee workflows, manage queue systems, and collaborate with cross-functional teams to enhance customer support operations. The successful candidate will effectively configure and maintain AI integrations within Zendesk.This role involves managing complex workflows, optimizing queue systems, and...

Job Title: Administrative Operation SupportWe are seeking a highly organized and proactive individual to join our dynamic team as an Administrative Operations Support Officer.This role plays a key part in supporting daily operational functions across multiple departments, including customer service, finance, procurement, and human resources.The ideal...

Job Title: Support Operations SpecialistDescription:This role is responsible for delivering exceptional customer service and support to clients. As a Support Operations Specialist, you will be the primary point of contact for customers, providing timely and accurate solutions to their inquiries and issues.About the Job:Provide proactive and reactive support...

Job Title: Customer Service Team LeadThe ideal candidate for this role is a results-driven leader who can motivate, mentor and elevate our customer support teams to deliver exceptional service for e-commerce brands.This position requires a strong command of English, both written and spoken. The candidate must have a proven background in e-commerce customer...

BenefitsCompetitive salary + night shift differential.Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).Employee housing support (Free Apartment).International training and career development opportunitiesResponsibilities带领客服团队达成服务指标(响应时间、解决率、客户满意度等) Lead the customer service team to achieve KPIs...

Job Title: Customer Support SpecialistThis role is pivotal in the Member Experience department, focusing on delivering exceptional service to patients across diverse channels.We are seeking a talented individual with at least 1 year of experience in customer-facing roles, preferably in healthcare or related fields.The ideal candidate will possess strong...

Key Role: Social Media AssistantThis is a fantastic opportunity to become the driving force behind a hospitality business's digital presence and operational efficiency.You'll play a pivotal role in helping scale the business through consistent, engaging social media management while providing essential administrative support across multiple business...

Job Title: Multilingual Customer Support SpecialistOur organization seeks highly skilled professionals to deliver top-notch customer support services.Key Responsibilities:Engage with customers via phone and resolve inquiries promptly and professionally.Analyze complex issues and escalate to supervisors when necessary.Document interactions and claims...