Customer Experience Operations Manager

Drive Customer Success Across Global Partnerships At Emapta, we don't follow the traditional outsourcing playbook-we rewrite it. For 15 years, we've been connecting businesses with high-performing teams that operate as true extensions of their onshore workforce. As a Certified B Corporation, we use business as a force for good, prioritizing transparency,...

Customer Experience LeaderThe Customer Experience Leader plays a pivotal role in our organization, overseeing the development of a high-performing support team.Key ResponsibilitiesLead and develop a high-performing support teamFoster an inclusive, collaborative, and productive team cultureGrow the team with uniquely skilled, high-caliber individualsTrain and...

Customer Experience LeadWe are looking for an experienced professional to lead and evolve our global customer experience function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.This position involves defining scalable customer success strategies to support growth, enabling...

Customer Service Lead Job SummaryWe are seeking a highly skilled and experienced Customer Service Lead to oversee our eCommerce subscription business's customer support operations. As a key member of our team, you will be responsible for leading, training, and mentoring a team of customer service agents to deliver exceptional support.Main...

About the RoleWe are seeking a highly skilled leader to oversee our customer support operations.The ideal candidate will have a strong technical background and experience in managing teams, as well as excellent communication skills.Lead and inspire a team to deliver outstanding customer experiencesManage escalations, monitor performance, and foster a culture...

Job OpportunityWe are seeking a skilled professional to lead and manage our customer service function. This is an exciting opportunity for a seasoned customer support specialist who can deliver high-quality support experiences to clients and partners.The ideal candidate will have a strong understanding of customer service practices and customer journey...

Job OverviewWe're seeking a seasoned professional to lead our customer-facing operations with excellence. As a key member of our team, you'll manage key client relationships, oversee performance standards, and guide teams in delivering world-class service-all while ensuring every interaction creates value for both clients and customers.

Job OverviewOur organization is seeking a skilled Customer Support Manager to lead our customer service operations. This role focuses on overseeing and enhancing the human aspect of customer support, driving initiatives to improve employee performance, customer relationships, and team dynamics.Key Responsibilities:Develop and implement training programs that...

About the RoleAs a key member of our customer-facing team, you will play a pivotal role in shaping how we deliver value and scale with growth. You will own the systems and processes at the heart of our customer journey.This role is ideal for someone who wants to make a visible impact: you'll design and optimize how we track customer health, drive renewals,...

About the Role:Job Description">We are seeking a seasoned Customer Success Professional to join our team. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and ensuring clients achieve their desired outcomes.Schedule: Monday to Friday, 11AM - 8PM Manila TimeMain Responsibilities:Client Ownership &...