Customer Support Supervisor

5 days ago


Baguio City, Cordillera, Philippines xTool Official Full time
Benefits
  • Competitive salary + night shift differential.
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
  • Employee housing support (Free Apartment).
  • International training and career development opportunities
Responsibilities
  • 带领客服团队达成服务指标(响应时间、解决率、客户满意度等) Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).
  • 管理排班、绩效评估及日常运营 Manage scheduling, performance reviews, and daily operations.
  • 与全球团队沟通,优化客户体验 Communicate with global teams to optimize customer experience.
Requirements
  • 有呼叫中心、BPO或线上客服团队管理经验 Experience in call center, BPO, or online service team management.
  • 英语口语与书写流利 Fluent in spoken and written English.
  • 有技术类产品支持经验者优先 Technical product support experience preferred.

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