Multilingual Customer Support Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Title: Multilingual Customer Support Specialist

Our organization seeks highly skilled professionals to deliver top-notch customer support services.

Key Responsibilities:
  • Engage with customers via phone and resolve inquiries promptly and professionally.
  • Analyze complex issues and escalate to supervisors when necessary.
  • Document interactions and claims accurately in CRM systems.
  • Utilize internal knowledge bases and training to answer questions confidently.
  • Follow scripts, policies, and confidentiality protocols.
Requirements:
  • High school diploma or equivalent required.
  • Excellent written and verbal communication skills essential.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) necessary.
  • Familiarity with Windows operating systems a plus.
  • Strong time management, problem-solving, and conflict resolution skills vital.

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