Customer Service Expert

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱25,000 - ₱32,500
Job Overview

We are seeking a skilled Customer Support Associate to join our team. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing excellent customer service.

Responsibilities:

  • Deliver exceptional customer experience by promptly addressing customer inquiries, complaints, and feedback across multiple channels.

  • Actively listen to customers' concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.

  • Assist medical professionals in resolving technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers.

  • Provide comprehensive and accurate information regarding products, treatments, and services to customers, ensuring they are well-informed.

  • Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.

  • Develop an in-depth understanding of the company's products, services, and processes to provide excellent customer service.

Requirements:

  • A minimum of 1 year of experience in customer service, operations, or a healthcare-related role, preferably in a telehealth or healthcare setting.

  • Proven track record of excellent customer service, operations, and logistics experience.

  • Professional proficiency in written and spoken English to effectively communicate with team members from different countries.

  • Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.

  • Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.

  • Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records.

What We Offer:

  • A dynamic and supportive work environment.

  • Ongoing training and development opportunities to enhance your skills and knowledge.

  • A competitive salary and benefits package.

About Us:

We are a leading provider of healthcare solutions, committed to delivering high-quality care to our patients. Our team is passionate about making a positive impact on people's lives, and we are looking for like-minded individuals to join us on this journey.

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