Careers - Customer Service Manager
16 hours ago
This leadership position involves overseeing a team of customer service experts who handle inquiries and issues in a fast-paced environment. The ideal candidate thrives in this setting, leveraging strong operational and managerial skills to improve services.
Key Responsibilities- Lead a team of 15-17 customer service experts responsible for resolving inquiries and issues efficiently.
- Provide coaching and guidance to ensure performance metrics are met and productivity reports are reviewed regularly.
The successful candidate will possess:
- Experience as a Team Leader in Banking/Financial Services customer service, preferably with credit cards.
- Proven track record in handling Voice and Chat channels.
- Strong analytical and interpersonal skills.
- Bachelor's degree or relevant experience.
- Drive meaningful change for global enterprises by accelerating their growth.
- Develop hands-on experience and receive mentorship in a dynamic work environment.
- Join a community of innovators and problem-solvers who value collaboration and excellence.
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Customer Service Associate
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Customer Service Associate
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