Support Customer Service Expert

5 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱3,000,000
Job Overview

We are looking for a skilled Customer Support Specialist to join our team.

The role is based in Muntinlupa City and involves working on a project-based setup.

The successful candidate will be provided with a laptop to work from.

Key Responsibilities
  • Resolve customer product and service issues by clarifying concerns, determining causes, selecting and explaining solutions, and following up to ensure resolution through various communication channels.
  • Identify and assess customer needs to achieve satisfaction.
  • Handle customer communication and/or concerns through various channels such as calls, chat, emails, etc.
  • Follow established communication procedures, policies, and guidelines.
  • Handle customer order requests received from various channels.
  • Follow order processing procedures, policies, and guidelines.
  • Contribute to the team's efforts by achieving related results as needed.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Build sustainable relationships of trust through open and interactive communication within the team.
  • Perform additional tasks or projects assigned.
Required Skills and Qualifications
  • Bachelor's degree in a relevant field.
  • At least two (2) years of telemarketing and phone sales experience.
  • A competitive communicative competence.
  • Experience using CRM/Sales software preferred.
  • Strong sense of commitment to organizational goals and values.
  • High flexibility in shifting schedules and extended working hours.
Benefits
  • Referrals increase your chances of interviewing at Xurpas Enterprise by 2x.
Other Information

Good teamwork skills and adaptability are essential for this role.

The ideal candidate will have excellent problem-solving skills and be able to work under pressure.

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