
Remote Customer Service Specialist
1 day ago
The role of Technical Support Expert is pivotal in delivering exceptional customer service, providing remote technical assistance to clients via phone, chat, or email.
As a Technical Support Expert, you will be responsible for diagnosing and resolving hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex matters when necessary.
Key Responsibilities- Respond promptly to inbound technical support inquiries
- Diagnose and troubleshoot technical problems
- Guide customers through detailed troubleshooting processes
- Document customer interactions accurately
- Maintain up-to-date knowledge of products and services
- Ensure customer satisfaction
- Adhere to established protocols and security guidelines
- Must be 18 years or older
- High school diploma or equivalent
- Previous experience in a call center environment
- Ability to work from home
- Strong command of the English language
- Typing speed of 20+ WPM
- Reliable high-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- HMO coverage including dependents
- Dental coverage
- In-house dental assistance worth PHP 5,000
- Complimentary meal during training
- Career growth opportunities
- Allowances for meals, clothing, laundry, and rice
- Performance and loyalty bonuses
This is an exciting opportunity to join our team as a Technical Support Expert, where you will play a critical role in ensuring seamless customer experiences.
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