Remote Customer Service Specialist

1 day ago


Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱120,000 - ₱150,000
Technical Support Expert

The role of Technical Support Expert is pivotal in delivering exceptional customer service, providing remote technical assistance to clients via phone, chat, or email.

As a Technical Support Expert, you will be responsible for diagnosing and resolving hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex matters when necessary.

Key Responsibilities
  • Respond promptly to inbound technical support inquiries
  • Diagnose and troubleshoot technical problems
  • Guide customers through detailed troubleshooting processes
  • Document customer interactions accurately
  • Maintain up-to-date knowledge of products and services
  • Ensure customer satisfaction
  • Adhere to established protocols and security guidelines
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous experience in a call center environment
  • Ability to work from home
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Reliable high-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
Benefits
  • HMO coverage including dependents
  • Dental coverage
  • In-house dental assistance worth PHP 5,000
  • Complimentary meal during training
  • Career growth opportunities
  • Allowances for meals, clothing, laundry, and rice
  • Performance and loyalty bonuses
About the Role

This is an exciting opportunity to join our team as a Technical Support Expert, where you will play a critical role in ensuring seamless customer experiences.



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