Customer Service Representative

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Personiv Full time
  • Guide customers through the rollover experience and answer their questions through chat, e-mails, and phone calls
  • Become an expert on 401ks, rollovers, and IRAs
  • Communicate with financial institutions and employers on behalf of customers to help with their transactions, where necessary
  • Contribute to our internal knowledge-based and external FAQs based on customer questions/comments
  • Synthesize customer feedback and share with other team-members

Skills and Qualifications

  • At least 1 year experience in anaccount handling US 401ks, rollovers, and IRAs, orKYC outreach (voice) experience, or any other experience as a financial CSR in a voice account
  • At least vocational degree or college degree
  • Experience working at a BPO is a plus
  • Experience working in the financial services industry is a major plus
  • Fluent in English with a neutral accent
  • Strong interest in helping people achieve their financial goals
  • Familiarity with customer service best practices and tools
  • Ability to work flexible hours if necessary to solve customers' problems
  • Experience at a startup or similar fast-paced organization, a plus
About the Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Info
  • Job Identification 79181
  • Posting Date 08/06/2025, 10:48 AM
  • Apply Before 09/06/2025, 10:48 AM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Locations 6th Floor Aeon Center Bldg. , Muntinlupa City, 1781, PH
#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time $30,000 - $50,000 per year

    We're Hiring: Customer Service Representative - Automotive We are seeking a dedicated and customer-focused Customer Service Representative to join our automotive team. The ideal candidate will provide exceptional support to customers, handle inquiries, resolve issues, and ensure customer satisfaction while maintaining our high service standards in the...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱104,000 - ₱130,878 per year

    We're Hiring: Customer Service Representative We are seeking a dedicated and customer-focused Customer Service Representative to join our team and provide exceptional support to our valued clients. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for helping customers resolve their inquiries efficiently...

  • Customer Service Representative

    5 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job Title: Customer Service RepresentativeOverviewWe are seeking a highly motivated and dedicated individual to join our team as a customer service representative. In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.The ideal candidate will have excellent communication skills, both...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines E-Solutions Full time ₱18,000 - ₱21,000 per year

    Job Title:Customer Service Representative – Insurance AccountLocation:AlabangWork Schedule:Day ShiftSalary Range:₱18,000 – ₱21,000Openings:30Job Description:We are looking for enthusiastic and customer-focused individuals to join our team asCustomer Service Representativesfor anInsurance accountbased inAlabang. In this role, you will handle customer...

  • Customer Service Representative

    5 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱180,000 - ₱220,000

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and resolving issues in a timely manner.You will respond to customer inquiries via phone or other communication channels, providing accurate and helpful...

  • Remote Customer Service Representative

    5 days ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

  • Digital Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job Title: Customer Service Representative - Digital InterfaceJob Description:The role of a Customer Service Representative involves interacting with customers through various channels, including phone calls, emails, or online platforms. The primary objective is to provide exceptional customer service and resolve any issues or concerns that may...

  • Customer Service Representative

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Viventis Search Asia Full time ₱45,000 per year

    Job Title: Customer Support Representative Location: Alabang, Muntinlupa CityWork Setup: 100% Onsite Shift: Shifting Schedule (Mostly Night Shifts)Join our partner as a Customer Support Representative and deliver exceptional service for a US-based automotive account. In this role, you'll provide vital support to customers, assist with troubleshooting, and...

  • Customer Service Representative

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Neksjob alabang Full time $70,000 - $120,000 per year

    Neksjob alabang is hiring a Full time Customer Service Representative role in Muntinlupa, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Customer Service Representative

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Agileassist Human Resource Management Services Full time ₱70,000 - ₱120,000 per year

    About the role We are seeking a talented and enthusiastic Customer Service Representative to join our team at in Alabang, Muntinlupa City, Metro Manila. This is a full-time position in which you will be responsible for delivering exceptional customer service to our clients. As a key member of our customer service team, you will play a vital role in ensuring...