Workforce Management Strategist
4 days ago
Job Description:
The Workforce Management Analyst role at Cognizant Technology Solutions Philippines Inc. involves managing capacity planning and forecasting for assigned clients. This position requires analyzing contact volumes, Average Handling Time (AHT), impact events, occupancy, and contact center staffing activities to provide management information and make recommendations for staffing needs.
Main Responsibilities:
- Analyze historical staffing trends and generate workforce projections and hiring plans for our contact center operations.
- Develop long-term capacity plans that accurately predict workload, budget, and plan for optimal efficiency.
- Build a working relationship with the client and management team to make recommendations based on business forecasts and actual activities.
Requirements:
- Candidate must have completed at least 2 years of college without any back subjects.
- At least 3 years of working experience in WFM as a Scheduler, Planner, and/or Forecaster is required.
- The applicant must be willing to work in McKinley Hill.
- Must be open to working at Night/Graveyard shift.
- Full-Time position(s) available.
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